NEED HELP?

Grievances

Before You File A Grievance

Disability Rights Wisconsin (DRW) works to provide protection and advocacy to persons with disabilities or Deaf who have experienced abuse, neglect, or rights violations. But sometimes there are people who would like our help who we cannot help. Their cases may not fit the guidelines set by our funding agencies, and even if they meet the guidelines, we still cannot always serve everyone to the level of assistance that they need, or that we want to provide. DRW simply lacks the staff time to handle every request for assistance. Therefore, we have to use our staff time based on the issues our agency has determined are the most important. If we cannot give you direct assistance, we will try to let you know about other agencies or persons who can help you.

If you are dissatisfied with the assistance you received or how you were treated by DRW staff, we want to know. Sometimes there are misunderstandings that can cause a client to feel uncomfortable, and in the case of misunderstanding we encourage clients and staff to try to work out things informally. However, if that does not clear things up, then we encourage clients to use this grievance procedure to let us know. We believe that anyone who contacts DRW deserves to be treated with professionalism and respect. DRW wants to make sure that clients, family members, and others have an opportunity to be heard if they believe they (1) were unfairly turned down for services; or (2) were not treated professionally and/or with respect. We will make all reasonable efforts to protect your confidentiality throughout the grievance process.

How to File a Grievance

To file a grievance, you may print out our Grievance form pdf and mail the form to us. Alternatively, you can write a letter explaining what happened and what you did not like about the help you received or the way you were treated.  You should sign and date the form or letter. If you prefer to communicate your grievance through some other method, we will make every reasonable effort to accommodate you.  After you have completed the online form or your letter you should follow the steps of the DRW Client Grievance procedure below:

Step 1:

You may use the attached form to file a grievance explaining what happened and what you did not like about the help you received or did not receive, or the way you were treated.  You should sign and date the form or letter. Submit your grievance by mailing it to Disability Rights Wisconsin at the office where you received DRW assistance.
Note: If your grievance involves a supervisor, you may choose to skip Step 2, and go directly to, Step 3.  If you choose to go directly to Step 3, please let us know this when you submit your grievance.

Step 2:

If you would like to speak with a supervisor, please let us know this when you submit your grievance.  The person with the grievance may be represented by an advocate or another person who is not a DRW employee or DRW Board member. If you request to speak with a supervisor, a supervisor will make a good faith effort to speak with you within 10 working days after Disability Rights Wisconsin receives the grievance.  The supervisor will then send you a written response to your grievance by certified and regular mail within 10 working days of the meeting.

If you do not request to speak with a supervisor, a supervisor will send you a written response to your grievance by certified and regular mail within 15 working days after Disability Rights Wisconsin receives the grievance.

Step 3:

If you are not satisfied with the written response to your grievance, you may appeal within 15 working days to the Executive Director by mailing a written request to the Executive Director, Disability Rights Wisconsin, 131 West Wilson St., Suite 700, Madison, WI 53703

The Executive Director will consider all materials submitted by you and will make a good faith effort to make a decision within 15 working days of receipt of the appealed grievance.  This decision will be sent to you in writing by certified and regular mail.

Step 4:

If you are not satisfied with the decision of the Executive Director, you may appeal within 15 working days from the date of the Executive Director’s response by submitting your written request to the DRW Board of Directors President, Disability Rights Wisconsin, 131 West Wilson St., Suite 700, Madison, WI 53703 A final decision will then be made on the grievance.  Reasonable efforts will be made to make a decision within 30 days of the receipt of the grievance by the Board President.  The decision will be sent to you by certified and regular mail.

*If you need a reasonable accommodation to communicate your grievance, please contact us.

Font Resize