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Jennifer Espinoza_Forlenza

Jennifer Espinoza-Forlenza

Ombudsman

Jennifer provides information and education on the rights of consumers in the Family Care and IRIS long-term care programs.  She investigates grievances, as well as assists consumers in filing complaints and appeals. Like all FICOP ombudsman, she provides assistance to consumers participating in administrative hearings.
 
Prior to joining the FICOP team, Jennifer fostered quality of life goals for people in educational, vocational, and clinical settings.  Her professional background includes crisis intervention, counseling, and advocacy for those experiencing domestic violence, homelessness, mental illness, and PTSD. Jennifer has worked with individuals with disabilities across the lifespan, including: children in early intervention, adolescents transitioning to young adulthood, and seniors experiencing a health crisis.  Most recently Jennifer worked at the Waisman Center in various clinical and research capacities, primarily with individuals on the Autism Spectrum and their families. 
 
Jennifer holds a BA in cultural anthropology from the University of Chicago, a MS in counseling and an MS in occupational therapy from the University of Wisconsin-Madison. 
 
On a personal note, she has family members and loved ones with differing abilities.  Jennifer is a passionate ally for bringing change that facilitates their full participation in the world.

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