Hope provides SSI-related Medicaid Managed Care enrollees with information about and the rights and responsibilities of enrollment in Medicaid HMOs. Hope investigates complaints, including the denial, reduction or termination of services by the HMO, and provides representation.
Hope has many years of supporting homeless families and adults. Hope is passionate about serving those that are diagnosed with a severe mental illness and elders. She is honored each day that clients allow her in their world.