Tracy provides SSI-related Medicaid Managed Care enrollees with information about and the rights and responsibilities of enrollment in Medicaid HMOs. Tracy investigates complaints, including the denial, reduction or termination of services by the HMO, and provides representation.
Tracy’s passion for helping others originates from personal experiences. A family member who has a mental illness and a mother with complex medical needs started her journey to advocate for a better quality of life for her loved ones. This experience has given her an even greater passion and determination to help support the needs and quality of life of people with disabilities.